Shipping policy

FREE & INSURED SHIPPING

All our orders include free and insured shipping to all destinations available in our store. There are no additional shipping costs at checkout.

DELIVERY TIMES

Orders are processed within 1–3 business days. The estimated delivery time is 7–20 business days depending on the destination. These timeframes are approximate and may vary due to causes beyond our control (customs, public holidays, etc.).

TRACKING

Once your order has been shipped, you will receive an email with a tracking number so you can locate your package at all times.

CUSTOMS AND TAXES

Any applicable import duties or taxes are the responsibility of the buyer and depend on the regulations of each country.

LOST OR DAMAGED ORDERS

If your order arrives damaged or does not arrive within the indicated timeframe, contact us at energyplush@use.startmail.com and we will resolve it as soon as possible.